This is how the app works
Check out the features and read how it works below.
To consider when booking
Before each trip you make a reservation. Bookings that are further ahead will receive a fixed period of time before the actual booking starts where the vehicle is reserved for charging before the trip. It is possible to start a rental earlier when the vehicle loads before your trip if there is sufficient charge in the battery. It is also possible to choose a time close to another booking where this time period reserved for charging does not occur, but then there is a risk that the vehicle will not be able to charge its batteries before your ride. It costs nothing to book or cancel if it is done on time. However, if the vehicle has started charging for your upcoming booking, you will be charged half the remaining time for the booking in case of cancellation.
Does it cost to register an account with Elbilio?
Registration costs nothing but you pay when you use the car.
How do I get started with a rental?
- Select the car you want to rent on the map in the app
- Click on the "Rent the car" button
- Click the symbol that shows "Unlock"
- Disconnect the charging cable
- The key is in the glove compartment
- Start by pressing the foot on the brake and turning the key
How do I cancel my booking?
When you park in the car's parking lot, you cancel your booking by:
- Pick up all your belongings and bring any debris with you
- Refit the key where you took it in the glove compartment. This means that the booking can be terminated.
- Turn off the light or select "auto"
- Check that all doors and windows are closed
- Exit the car and lock it with the app, wait at the car until you hear the doors lock
- Check that the car is locked
- Receipt will be sent automatically to your selected email address
How do I arrange mobile banking
Visit https://www.bankid.com/en/ and follow the instructions.
Is there any age limit for renting a car?
Our general rule is that you must be at least 19 years old and have had a driving license for at least one year.
How do I get the starter key?
The starter key is located in a holder in the glove compartment of each car.
How do I lock and unlock the car during the lease?
When your rental is still active, use the key to lock the car when parking.
Where do I park the car when I quit the rent
The car is parked in the same place where it was picked up. The place is marked with a sign and also with a dot on the map in the app.
What do I do if there is damage to the car I am going to rent?
If the damage is already noted in the app, you do not need to do anything. If you discover a new injury, contact our customer support and report the damage, this is important in order to avoid being liable for compensation.
What do I do in case of an injury / engine stop or traffic accident?
In the event of a traffic accident, first of all, make sure that the people involved are safe and secure at the scene of the accident. However, you should contact our customer support as soon as possible, 08-410 038 70. Any traffic accident, including minor injuries, must be registered by the police. You are, in any case, obliged to note the name of the counter part, registration number and police number and immediately submit a written accident report to us. In case of damage / engine stop, contact customer support immediately, 08-410 038 70.
How many kilometers can you drive with an electric car?
The range depends on your driving style, outdoor temperature, how much the car has been charged with, etc. Keep track of the electric meter in the car as you reach where you are going. EGolf goes about 18-26 miles on a fully charged battery.
Can I load in other places?
It is possible to load in other places. eGolf has two cables, one schuko connector (plug) and one type 2 charging cable. You can also use fast chargers (DC chargers) that are located along larger road networks where you can charge the battery up to 80% in about 30 minutes.
How do I find charging stations elsewhere?
The service upload.nu has collected the several charging stations so one can easily find the appropriate charging station, some are free while others cost. Charges outside the home address are not included in the rent.
Should I refill the washer fluid?
Washer fluid is included in our prices. Our laundry staff fills the washer fluid in conjunction with washing. If you need to refill the washer fluid during your driving, you take the receipt after the purchase of the washer fluid and send in to firstname.lastname@example.org together with the reg number, and you will receive the amount on the current or next lease.
Can I take the car abroad?
The car may only be used for travel in Sweden
Can I have animals in the car?
It is not allowed to have animals in the cars
Can I smoke in the car?
Smoking is prohibited in the cars
What does "Weekend Price" mean?
The fixed price includes the time from Friday at 17.00 to Sunday at 23.00. Hours do not count here, but the price is a fixed price for this whole period. If you make a booking that starts / ends outside the weekend period, the price for the extra time is charged according to the price list.
How does the minute / hour / day tariff work?
The minimum price will be charged up to a maximum level of SEK 99 to then move to hourly rate. This also applies to the hourly rate which is charged up to a maximum level of SEK 590 which is the daily price (24h). If you rent over an hour you will get a minute price. If you rent more than 24 hours, hourly rates and minutes will be added.
The wrong price on my rent?
If you find that you received the wrong price on a trip, email your question to email@example.com and attach the receipt that was emailed to you.
What about congestion taxes and tolls?
Congestion tax and tolls are added to the rent